Transform your booking process into a powerful engine for social proof with the Bookly Ratings add-on. This essential extension for the Bookly booking system allows your business to automatically collect, manage, and display customer feedback directly within your scheduling workflow. By capturing authentic reviews immediately after a service is completed, you build trust with prospective clients, boost your search engine visibility, and gain actionable insights to improve your service quality.
Key Features
- Automated Review Requests: Streamline your feedback loop by automatically sending email or SMS notifications to clients after their appointment, inviting them to rate their experience.
- Customizable Rating Forms: Tailor the feedback experience to match your brand by creating custom forms that capture the specific information you need to evaluate your services.
- Flexible Display Options: Showcase your service quality to the world by displaying ratings and reviews on your website, helping to convert visitors into new paying clients.
- Admin Moderation: Maintain full control over your reputation with an intuitive moderation system that allows you to review and approve feedback before it goes live on your site.
- Performance Analytics: Gain a clear understanding of your business health by tracking average ratings for specific services or staff members, helping you identify top performers and areas for improvement.
- Seamless Integration: Designed specifically for the Bookly ecosystem, this add-on integrates flawlessly with your existing booking forms and administrative dashboard without requiring complex custom coding.
Use Cases / Who It’s For
The Bookly Ratings add-on is designed for any business that relies on the Bookly booking system to manage appointments and wants to leverage customer satisfaction as a marketing asset. It is an ideal solution for service-based professionals who understand that their reputation is their most valuable currency.
Service Professionals: Hair stylists, massage therapists, and personal trainers can use this tool to highlight their expertise, making it easier for new clients to choose them over competitors.
Consulting and Professional Services: Lawyers, tutors, and financial advisors can build credibility by showcasing testimonials from satisfied clients, which is crucial for high-ticket service industries where trust is the primary barrier to entry.
Health and Wellness Clinics: Medical practices, dentists, and physical therapists can collect valuable patient feedback to monitor service standards while simultaneously providing prospective patients with the reassurance they need to book an appointment.
Business Owners: If you are managing multiple staff members, this add-on provides the oversight necessary to track individual performance, allowing you to reward high-performing team members and address service gaps proactively.
Setup / How It Works
- Install and Activate: Ensure you have the core Bookly plugin installed, then upload and activate the Bookly Ratings add-on through your WordPress dashboard.
- Configure Notifications: Navigate to the Bookly settings to define when the review request should be sent. You can trigger these requests automatically based on the completion of an appointment status.
- Design Your Form: Use the built-in settings to customize the review request email or SMS template, ensuring the tone matches your business identity.
- Manage Feedback: Once clients begin submitting ratings, use the dedicated section in your Bookly admin area to view, moderate, and approve the reviews you wish to display.
- Display Reviews: Utilize the provided shortcodes or widget options to place your collected ratings on your service pages, home page, or dedicated testimonial sections.
Similar Plugins
While various general-purpose review plugins exist for WordPress, such as WP Customer Reviews or Site Reviews, they often lack the deep, native integration required to tie feedback directly to specific Bookly appointments. The Bookly Ratings add-on is unique in its ability to automatically associate a review with a specific service, date, and staff member within the Bookly database, providing a level of automation and data accuracy that third-party, standalone review plugins cannot match.